Angriest

Privacy Policy

Effective Date: April 3, 2026

Last Updated: April 3, 2026

Angriest ("we," "us," or "our") operates the website angriest.com and provides AI-powered customer anger monitoring services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address and password. If you join a team, we associate your account with your organization's tenant.

1.2 Customer Message Data

You may submit customer messages to the Service via direct paste, CSV upload, or connected email accounts. This data may include names, email addresses, message content, and metadata. You are responsible for ensuring you have appropriate authorization to submit this data.

1.3 Email Integration Data

If you choose to connect your email account (Gmail or Microsoft Outlook), we request access to read your email messages for the purpose of ingesting customer communications into the Service. Specifically:

  • Google (Gmail): We request the gmail.readonly scope to read email messages. We do not send, modify, or delete your emails. We only access email content to identify and score customer messages. Automated/marketing emails are filtered out and not stored.
  • Microsoft (Outlook): We request the Mail.Read scope via Microsoft Graph API. We do not send, modify, or delete your emails. We only access email content to identify and score customer messages.

OAuth tokens are stored securely in our database and are used solely to authenticate with the respective email provider on your behalf. You can disconnect your email account at any time from the Settings page, which revokes our access and deletes stored tokens.

1.4 Payment Information

Payment processing is handled by Stripe. We do not store credit card numbers or payment credentials on our servers. Stripe's privacy policy governs payment data: stripe.com/privacy.

1.5 Usage Data

We collect standard log data including IP addresses, browser type, pages visited, and timestamps for analytics and security purposes.

2. How We Use Your Information

  • To provide, operate, and maintain the Service
  • To score customer messages for anger/sentiment using AI (Anthropic Claude API)
  • To send escalation notifications via email and Slack as configured by you
  • To send daily digest and trial expiry emails
  • To process payments and manage subscriptions
  • To improve and personalize the Service
  • To communicate with you about your account and the Service

3. How We Share Your Information

We do not sell your personal data. We share data only with:

  • Anthropic (Claude API): Customer message content is sent to Anthropic's API for AI-powered anger scoring and analysis. Anthropic's data usage policies apply. Messages sent via the API are not used to train Anthropic's models.
  • Google APIs: When you connect Gmail, we interact with Google APIs to fetch your email. Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.
  • Microsoft Graph API: When you connect Outlook, we interact with Microsoft Graph API to fetch your email, subject to Microsoft's terms.
  • Stripe: Payment and subscription data.
  • Resend: Transactional email delivery (escalation alerts, digests, invitations).
  • Firebase/Google Cloud: Authentication and database hosting.
  • Vercel: Application hosting and deployment.

4. Google API Services — Limited Use Disclosure

Angriest's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only use access to read email messages to provide the anger scoring and monitoring features you have explicitly requested.
  • We do not use Google user data for advertising purposes.
  • We do not allow humans to read your email data unless: (a) you provide explicit consent, (b) it is necessary for security purposes (e.g., investigating abuse), (c) it is required by law, or (d) the data is aggregated and anonymized for internal operations.
  • We do not transfer Google user data to third parties except as necessary to provide the Service (i.e., sending message content to the Anthropic API for scoring), with your consent, or as required by law.

5. Data Retention

  • Account data is retained while your account is active.
  • Customer messages and scoring data are retained while your account is active and are deleted upon account termination.
  • OAuth tokens for email integrations are deleted immediately when you disconnect an email account.
  • You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission (TLS/HTTPS)
  • Secure OAuth 2.0 token storage
  • Firebase Authentication for access control
  • Tenant-scoped data isolation (each organization's data is stored separately)
  • Server-side authentication verification on all API routes

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Disconnect email integrations at any time (which deletes stored OAuth tokens)
  • Export your data upon request
  • Opt out of non-essential communications
  • Delete your account and all associated data

8. Cookies

We use essential cookies and local storage for authentication and session management. We do not use third-party tracking cookies for advertising.

9. Children's Privacy

The Service is intended for business use and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. By using the Service, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

12. Contact Us

For privacy-related inquiries, data deletion requests, or questions about this policy:

Email: hi@angriest.com

Terms of Service

Effective Date: April 3, 2026

Last Updated: April 3, 2026

These Terms of Service ("Terms") govern your access to and use of the Angriest website and services at angriest.com (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Angriest is an AI-powered customer anger monitoring platform that enables businesses to:

  • Ingest customer messages via paste, CSV upload, or email integration (Gmail, Outlook)
  • Analyze messages for anger level, sentiment, and escalation risk using AI
  • Automatically route escalations to appropriate team members via email and Slack
  • Monitor customer anger trends through dashboards and reports

3. Account Registration

  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must notify us immediately of any unauthorized use of your account.

4. Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Submit data you do not have the right to process
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service
  • Reverse-engineer, decompile, or disassemble the Service
  • Use the Service to harass, abuse, or harm others
  • Resell or redistribute the Service without our written consent

5. Your Data

You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to process Your Data solely for the purpose of providing the Service to you. This includes sending message content to our AI provider (Anthropic) for analysis.

You represent and warrant that you have all necessary rights, consents, and permissions to submit Your Data to the Service, including any customer communications and email data accessed through connected accounts.

6. Email Integrations

When you connect a Gmail or Outlook account to the Service:

  • You authorize us to access and read email messages from the connected account for the purpose of customer message ingestion and scoring.
  • You represent that you have the authority to grant this access.
  • You may revoke access at any time by disconnecting the account in your Settings.
  • We will only access email data to provide the features you have explicitly enabled.
  • Our access to and use of Google user data is subject to the Google API Services User Data Policy, including the Limited Use requirements.

7. Subscriptions and Payment

  • The Service offers free trials and paid subscription plans.
  • Paid subscriptions are billed monthly via Stripe.
  • You may cancel your subscription at any time through the billing settings or Stripe Customer Portal.
  • Refunds are handled on a case-by-case basis.
  • We reserve the right to change pricing with 30 days' notice.

8. AI-Powered Analysis

The Service uses artificial intelligence (Anthropic Claude) to analyze customer messages. AI-generated scores, sentiment analysis, and suggested replies are provided as guidance and should not be treated as definitive assessments. You are responsible for reviewing and acting on AI outputs using your own judgment.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANGRIEST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Indemnification

You agree to indemnify and hold harmless Angriest and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

  • You may terminate your account at any time by contacting us.
  • We may suspend or terminate your account if you violate these Terms.
  • Upon termination, your right to use the Service ceases immediately.
  • We will delete your data in accordance with our Privacy Policy.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario, Canada.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms:

Email: hi@angriest.com